Symantec Store

Online Store Order Support
Do you have questions about your completed order? You can redownload, view your invoice, or review any shipping details at this location. Select your preferred link below to search for your order using:

Order Number & Password
Email Address & Credit Card #


Order Information
  1. How do I determine my eligibility for purchasing an upgrade?
  2. What is my order status?
  3. Do I have to pay GST/Importing Tax?
  4. I need a copy of my invoice.
  5. I forgot my password.
  6. I received an error when trying to order.
  7. Are cookies a security risk?

Download Information
  1. How do I download?
  2. Information about the Symantec Store backup CD program
  3. What is the Extended Download Service?
  4. I received an error message while downloading.
  5. What if my download stops before it is complete?
  6. What if I want a shipment, but I've already ordered a download?
  7. Where do I find my downloaded product?

Technical Support & Subscriptions
  1. What is the difference between download assistance and technical support?
  2. What is the difference between an upgrade and a subscription renewal?
  3. I need subscription assistance.
  4. I need technical support for my Symantec product.

Shipping Information
  1. What is my shipping status?
  2. Can I change my shipping information?
  3. Why did I receive a backorder notification?
  4. How long will it take to receive my order?

Returns & Cancellations
  1. What is your Refund Policy?
  2. How do I request a refund?
  3. When will the credit appear on my credit card?

Product Activation Information
  1. I need assistance with product activation.

Privacy & Security
  1. What is your Privacy Policy?

Still need help?
  1. Contact Customer Service.